If you’re having trouble connecting and your WiFi network name doesn’t indicate whether it’s 2.4 GHz or 5 GHz, read the Troubleshooting section in this article. Some WiFi routers have only one WiFi network name that is used for both 2.4 GHz and 5 GHz WiFi bands. Your 5 GHz network name or SSID might have a 5 or 5G at the end.Your 2.4 GHz network name or SSID might have a 2, 2.4, or 2G at the end.If you have both 2.4 GHz and 5 GHz WiFi networks:
This is typically indicated by a 2, 2.4, or 2G at the end of the SSID. When connecting your mobile device and Arlo device to a WiFi network, ensure that you select the SSID that indicates it is a 2.4 GHz network. Note: The Arlo Video Doorbell, Pro 3 Floodlight Camera, Q, Q Plus, and Baby can connect directly to a 2.4 GHz WiFi network. This means that you must first connect your mobile device to your 2.4 GHz WiFi network, then connect your Arlo device to that same 2.4 GHz WiFi network during the setup process in the Arlo app. Your Arlo device directly connects to a 2.4 GHz WiFi network.
Many routers broadcast WiFi networks in both 2.4 GHz and 5 GHz bands.
If you are connecting an Arlo camera directly to a WiFi router-without an Arlo SmartHub or base station-you must connect your mobile device to your router’s 2.4 GHz band during the setup process.
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